S4 16 System ExpertPlus Support with Hardware Renewal

    Product No.: 240420026-000
    System and hardware support for S4 16 system
    Stock:
    Further information
    CHF 1'799.00
    inclusive of VAT

    ExpertPlus  Support Features:

    • Availability
    24x7
    • Online Case Creation
     
    • Phone Support 
      (for Critical Issues)
    Phone Support is available for "Standard" entitlements with certain products through a separately purchased Avid Support Code (ASC)
    • Case Response Times
    4 Hours
    • Critical Escalation Process
    High Priority
    • Software Upgrades
    		 
    • OnCue Incident Management
    		 
    • Proactive Project Assessment
    		Available only during engagements with Avid Professional Services
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